As long as the phone system from that tower is working okay, they are probably not likely to spend the time or money on that tower fixing the internet problem. If the fix to the problem was/is simple maybe T-Mobile would have fixed it by now. I take that back, things have changed, they have gotten worse. It is now over five months since my first phone call to report a problem with my internet download speeds and nothing has changed. The Techs I talked to couldn’t leave their desk and go to the tower and fix the problem, so I have no adverse feelings with the tech support, The second tech called me back periodically over two months and spent over four hours on the phone with me. These results plus his are very close to my mid-day test results at that time. I ran three tests within twelve minutes and came up with 12.9, 18.2 and 13.7. He ran another diagnostic and came up with a download speed of 13 Mbps. He did call me back two days later, shortly after 11:00am, nothing had changed. The tech said he would call me back in a couple of days to see if anything changed. After we finished the conversation, I ran two more tests at 1:55 and 1:59pm and got 2.8 and 1.3 respectively. The first at 1:15pm and was shocked when the download speed came back at about 2 Mbps. I had two conversations with the third tech. The second tech called me back as promised nine times. When I didn’t hear from her in over a week I called again. The first Tech said she would call me back if she learned anything. I have had twelve conversations with three T-Mobile techs at T-Mobile HINT Tech Support. Not only are the internet download speeds pathetic, but I have also started to have call disconnects while at home that I never had from the M-tower. Unfortunately, it looks like that tower’s bandwidth was overloaded the instant they flipped the switch and turned it on. T-Mobile upgraded the W-tower from a Sprint tower to a T-Mobile tower and it became my primary service tower. Before my pathetic download speeds started my service came from the M-tower. The W-tower is 2,100 feet south-east of my home. The M-tower is 3,100 feet straight east of my home. I will call one the M-tower and the W-tower. I have two T-Mobile towers close to my home. My Samsung S21 5G phone’s evening download speeds 5.8 Mbps, 0.1 Mbps higher than the Gateway/PC so it isn’t/wasn’t a gateway problem. And, and are among the slowest to load to the point of being usable.Īll averages since October 2 were arrived at by running three tests about one minute apart and averaging the three results. Websites like my investment account, bank account, doctors’ portals, shopping sites and others. Sometime between 7:30am and midday my internet becomes basically unusable with any websites that require large downloads. The last three morning tests (February 6, 13 and 20) averaged 17.6. I only test mornings on Monday and mid-day and evenings on Monday thru Friday.Īs of Friday, February 24 the following are the averages of the last seven Gateway tests: On January 10 I stopped testing mornings on a regular basis. On 10-04-22 at 7:16pm the speeds were 2.1 down 112.6 upĭuring the first nine months my testing was at random times during the day because I wasn’t concerned with the test speeds I was receiving.ĭuring the first nine months, my gateway speeds averaged: I did not test speeds between 09/25 and 10/01 or I might have seen when the problem started but as you can see it was between those two dates. That was the beginning and it only got worse. A test on October 2 at 12:41pm returned a download speed of 15.6 Mbps, a speed I had never seen any time of the day in the first nine months. The speeds stated above and in the following paragraphs were acquired with the latest version of Ookla Speedtest on a quad core PC running Windows 10 connected to the Nokia gateway via Ethernet cable.Įverything stayed in the happy range until late September early October. But after over twenty years with 6Mbps DSL, 40 was an improvement at over six times faster.įive days later, on January 22 the download speeds increased dramatically and ranged from the low 200’s to the upper 300’s, needless to say I was more than happy. I was slightly disappointed with the download speeds for the first few days that were 40Mbps. Installed it and had it receiving internet data without any problems. I received the Nokia 5G21 gateway on 01-17-2022. I wish the story could be all good news but unfortunately that is not the case. January 17 was my one-year anniversary as a T-Mobile Home Internet customer.
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